dhx88 Privacy Policy

dhx88 ("the Platform", "we", "us", "our") is committed to protecting the personal information of all users who register and play on https://dhx88.vip. This Privacy Policy sets out in plain terms how we collect personal data, the purposes for which we use it, the conditions under which we may share it with third parties, the security measures we employ to protect it, and the rights that every registered user in Bangladesh holds with respect to their own data. This Policy applies to all services available on the dhx88 platform, including online casino games, sports betting, crash games, fishing games, and all related account and payment features.

By creating an account on dhx88 or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not create an account or, if you already hold one, you should contact us to request its closure.

dhx88 collects personal data through several channels: directly from you when you register or use platform features, automatically through your use of the website and mobile interface, and from third-party verification services that we use to fulfil our compliance obligations. The categories of data we collect and the specific types within each category are described in the table below.

dhx88 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not described in this Policy without first obtaining your explicit consent:

• To create, verify, and maintain your player account, including processing your KYC documents and confirming your eligibility to use the platform.
• To process deposits and withdrawals via bKash, Nagad, Rocket, bank transfer, and other accepted payment methods, and to maintain accurate financial records of all transactions.
• To provide personalised gaming services, including recommending games, calculating bonus eligibility, and tailoring promotional offers to your account history and preferences.
• To fulfil our legal and regulatory obligations, including anti-money laundering (AML) compliance, fraud prevention, and responsible gaming monitoring.
• To provide customer support, respond to account enquiries, process complaints, and communicate updates or changes to our services.
• To detect, investigate, and prevent technical fraud, account security breaches, collusion, bonus abuse, and any other activity that violates our Terms and Conditions.
• To analyse platform usage patterns in aggregate (anonymised) form in order to improve game performance, enhance user experience, and inform future product development.

Where dhx88 uses your data for direct marketing communications (such as promotional emails or SMS messages about bonuses or new games), you will always have the option to opt out. You may withdraw your marketing consent at any time by contacting our support team or by using the unsubscribe mechanism included in every marketing communication.

The legal bases we rely on are:

• Contractual necessity — processing your identity, contact, and financial data is necessary for us to fulfil our obligations under the account agreement when you register with dhx88.
• Legal obligation — processing required by applicable law, including AML regulations, KYC obligations, tax reporting requirements, and fraud prevention mandates.
• Legitimate interests — processing technical and usage data to maintain platform security, detect fraud, and improve service quality, where those interests are not overridden by your rights.
• Consent — processing your data for direct marketing communications, or for any purpose not covered by the above bases, where we have first obtained your explicit, freely given, and revocable consent.

dhx88 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for each stated purpose:

• Payment processors and financial institutions — we share the minimum financial data necessary with bKash, Nagad, Rocket, and our banking partners solely to process your deposits and withdrawals securely.
• KYC and identity verification providers — we share identity documents and related data with accredited verification service providers to complete mandatory KYC checks.
• Regulatory and law enforcement authorities — we may disclose personal data to government bodies, financial intelligence units, or law enforcement agencies where required by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud or criminal activity.
• Technology and platform service providers — we use carefully vetted third-party providers for hosting, analytics, customer support tooling, and game delivery. These providers act as data processors under strict contractual obligations and may only use your data as instructed by dhx88.

All third parties with whom we share personal data are required to maintain its confidentiality and to implement appropriate security measures that meet or exceed the standards we apply internally. We do not permit any third-party processor to use your data for their own marketing, analytics, or commercial purposes.

dhx88 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and improve your overall experience. The types of cookies we use are:

• Essential cookies — strictly necessary for the platform to function. They maintain your login session, remember your language preference, and enable secure transactions. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to understand how players navigate the platform in aggregate. This data is anonymised and used solely to improve platform performance and user experience. No individual player is identified.
• Functional cookies — remember your personalisation choices such as preferred game categories, display settings, and notification preferences, so you do not have to reconfigure them on each visit.
• Security cookies — help us detect and prevent fraudulent activity, account takeover attempts, and other security threats by identifying anomalous session behaviour.

You may manage cookie preferences through your device or browser settings. Please note that disabling essential cookies may prevent certain features of the dhx88 platform from functioning correctly. We do not use third-party advertising cookies or cross-site tracking technologies.

dhx88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. In practice, this means: account data is retained for the duration of your active account relationship with dhx88 and for a minimum period of five (5) years following account closure, in order to comply with AML record-keeping requirements. Financial transaction records are retained for a minimum of five (5) years from the date of each transaction. KYC verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant verification process, whichever is later.

When personal data is no longer required to be retained, dhx88 will securely delete or anonymise it in accordance with our internal data destruction procedures. Anonymised, aggregate data (from which no individual can be identified) may be retained indefinitely for statistical and product improvement purposes.

The specific security measures we employ include:

• SSL/TLS encryption on all data in transit between your device and our servers, ensuring that login credentials, payment details, and personal information cannot be intercepted during transmission.
• Encryption at rest for sensitive stored data, including financial records and identity documents, using AES-256 or equivalent encryption standards.
• Role-based access controls ensuring that personal data is accessible only to dhx88 staff members who have a legitimate operational need to view it, with all access logged and auditable.
• Regular security reviews, penetration testing, and vulnerability assessments conducted by our internal security team to identify and remediate weaknesses before they can be exploited.

As a registered user of the dhx88 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team in writing at [email protected]. We will acknowledge your request within 3 business days and endeavour to fulfil it within 30 days.

dhx88 will not charge a fee for handling data rights requests submitted in good faith. We reserve the right to decline requests that are manifestly unfounded, repetitive, or excessive in scope, and will notify you in writing if we do so, explaining our reasons.

dhx88 treats financial data with the highest level of care. We do not store full bKash PIN codes, Nagad PINs, bank account passwords, or card CVV numbers on our servers at any time. Payment credentials are handled directly by our certified payment processing partners using their own secured, compliant infrastructure. dhx88 retains only the reference data necessary to reconcile transactions and respond to disputes — for example, the last four digits of a card number or a masked mobile wallet number.

Where a player's withdrawal is flagged for additional review under our AML procedures, dhx88 may request further documentation before releasing funds. Any delay in processing a withdrawal that is directly attributable to an AML review will be communicated to the affected player as promptly as is permitted under the applicable legal framework.

dhx88 reserves the right to update or revise this Privacy Policy at any time. Where a material change is made — one that significantly affects how we collect, use, or share your personal data — we will endeavour to provide advance notice to registered users via email or through a prominent notice on the platform before the change takes effect.

The effective date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the dhx88 platform following the posting of any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically so that you remain informed about how we are protecting your information.